Support Area

We put at your disposal different ways so that you can get the best out of enControl, if you have any requirements do not hesitate to use the accesses that we make available.

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Frequent Asked Questions – FAQs

Below you will find the most frequently asked questions and answers that explain what Control can do for you.

WHAT IS THE SERVICE?

Our solution is a reliable and affordable system for remote management of safety, energy efficiency and control of appliances and equipment. Our solution also gives you access through Smartphone (iOS and Android) and Web applications that allow you to control your home or office from any place and time.

DOES IT WORK 24 HOURS?

Yes, as long as internet connectivity is guaranteed

CAN I USE THE SOLUTION FROM ANYWHERE?

Yes, the solution is Internet based

WHAT HAPPENS IF THE INTERNET CONNECTION FAILS?

The service functionalities and rules you have created will continue to work locally, consumption data, incidents, images, etc. will be stored locally, once the Internet is reestablished, all this data will automatically be sent to the cloud for security, then you can control everything from your mobile again.

WHERE ARE THE DATA STORED?

We are currently working with Microsoft to be the only provider that guarantees the highest levels of security and reliability according to the European Privacy and Confidentiality of Personal Data regulations.

IS THE SERVICE EASY TO UNDERSTAND AND OPERATE?

Yes, you can use an application on your cell phone or Tablet, you can control our automation system for homes and offices. It is designed for any user regardless of age. We are committed to enabling you to take full advantage of our technology. We include user guides and user guides for your initial training and you can contact us at any time should you have any questions along the way.

IS ANY HOUSE OR OFFICE SUITABLE FOR AUTOMATION?

Yes, the solution can be installed in any type of installation and the devices are manufactured to fit any construction.

DO I NEED TO DO REMODELING WORK?

No, no tedious civil works are usually required due to the use of non-wired technology (Wireless), many of the devices run on batteries, thus reducing the need for electrical wiring.

WHAT ARE THE BENEFITS OF TURNING YOUR HOME OR OFFICE INTO SMART?

Intelligent installation coordinates safety, temperature, lighting, audio and video automatically for safety, energy saving and convenience. Automatic regulation of lights, heating or cooling when you are away from home can greatly reduce energy costs. Remote access allows you to view the security video on a PC, laptop, tablet or mobile device. Adding an automation system to your home or office can increase its value. If used correctly, the system can practically pay for itself in energy saving.

CAN I SEE MY HOME AND MY OFFICE FROM THE SAME ACCESS ACCOUNT?

Yes, the solution allows the integrated management of locations (facilities) and functionalities.

HOW MANY LOCATIONS CAN I MANAGE WITH MY ACCOUNT?

As many as you need, considering that for each location you will need a separate gateway.

HOW COULD A PERSON WHO NEEDS SPECIAL CARE WITH THE SOLUTION BENEFIT?

The elderly and/or any person with a physical disability, can find in this type of service the solution to most problems, such as turning on and regulating lights, lowering their curtains, without having to ask someone to do it for him. In addition, with an IP camera system, they can keep in constant contact with you.

I'VE HEARD OF SCENARIOS, WHAT EXACTLY ARE THEY?

Let’s quote an example: “As every day the house is left alone after 8:15 a.m., while you are on the way to work the children at school the platform will attenuate or turn off the lights, reduce the temperature of the heating, Security devices, turn off equipment that has been left on and much more, and all this with the simple programming of the planner or the rule engine. What you will do is create scenarios, that is, simultaneously command various equipment to a desired position to provide the ideal conditions for a specific activity, in this case, safety and energy saving. Can you imagine a “Meetings” scenario in your office? The slate goes down, the blinds give you privacy, the lights and temperature are regulated and the projector is turned on. Without a doubt, a surprise for your customers and a distinction for you.

WILL I RECEIVE NOTIFICATIONS?

Yes, per installation, per area, per device, climate, safety, consumption, control, etc.

CAN I MANAGE NOTIFICATIONS?

Yes, you can decide the format as it receives them, the type, sort and delete them.

DOES MY SYSTEM REQUIRE MAINTENANCE?

No, it will only require batteries instead of connected devices when needed.

CAN YOU BUY ADDITIONAL DEVICES?

Yes, directly with us or through our network of distributors.

CAN I INSTALL ADDITIONAL DEVICES EASILY?

Yes, in three simple steps

CAN I ADD OTHER USERS TO MY ACCOUNT?

Yes, in 2 simple steps

ARE THE DEVICES GUARANTEED?

Yes, our warranty is two years and includes factory defects.

WHAT DO I NEED TO GET STARTED?

Our system is scalable, you can start with a very basic lighting system to finally integrate a multitude of devices. You just need the internet and contact us.

WHAT DO I GET WHEN I SUBSCRIBE?

A service access account for you and the users you want to include.

When you sign up for the service you will receive a pack of sensors, an already configured Gateway and all necessary cables and batteries.

CAN I GET A COPY OF THE USER MANUAL?

The latest version can be downloaded from here

I HAVE A PROBLEM WITH THE SERVICE, WHO CAN I CONTACT?

You can contact our service center and technical support through e-mail or telephone.

HOW DO I GET HELP WITH MY SERVICE ACCOUNT?

Visit the support area on the service web page for helpful tips, technical support, and contact information.

WHY DO NOT YOU LET ME ACCESS?

Once enrolled in the service you will receive the access credentials. If you cannot access, check if you are entering the correct username and password. If these are, it can be due to two reasons:

  1. Your account has not been activated yet. Contact your service provider and ask them to activate their user.
  2. You have forgotten your password. If this happens, please click on the link “Forgot your password?” On the platform access screen and follow the steps indicated.

WHY DOES THE SOLUTION CLOSE THE SESSION SOMETIMES?

If you do not select the “access automatically” when accessing, the service only keeps you active for a limited period of time. This security feature of the program is to prevent the inappropriate use of your account by an unauthorized user. To stay active, select the appropriate box. However, this is not recommended if you access the service from a shared computer.

I FORGOT MY PASSWORD! WHAT SHOULD I DO?

Do not worry. Recovering your password is easy, go to the login page and click “Forgot your password?” Follow the instructions and in a short time you will be able to access the platform.

CAN I CHANGE MY PASSWORD?

Yes, go to the “Settings” section.

IF I ENTER A WRONG PASSWORD, WILL THE ACCOUNT BE LOCKED?

Yes, you have 5 attempts to enter the correct password. If your account is locked, contact support.

IF THE ACCOUNT IS BLOCKED BY PASSWORD THEMES, DOES THE SOLUTION STOP WORKING?

No, the operability will be the same all functionalities will continue to work for you

WILL NOT YOU LET ME SIGN IN AGAIN?

The security function of the solution prevents access to your account from unwanted users. If you cannot log in, this may be because you have entered an incorrect username or password and your user has been locked, or the administrator has deleted your account for some reason. Please contact your service provider for support.

DO I NEED HIGH-SPEED INTERNET?

When our system sends you data it only does so when it is necessary. Thanks to this even with normal connections the tool will work fluidly.

HOW FAST CAN I EXPECT TO INSTALL?

Speed may vary due to different factors outside the service, including the wireless signal strength of your device, Internet traffic, etc. From our company we always try to ensure the highest possible quality of service, so we work with high quality service providers.

WHAT HAPPENS IF THE INTERNET STOPS WORKING? OR DO I HAVE CONNECTIVITY PROBLEMS?

If you lose your internet connection, the data will be stored in the internal memory of the Gateway while you are offline. When the connection is restored, all stored data will be sent to the cloud to avoid data loss.

WHAT COULD BE THE MAXIMUM DISTANCE BETWEEN THE GATEWAY AND THE SENSORS?

The devices maintain the connectivity up to 30 meters (100 feet) in a straight line and without obstacles.

WHAT HAPPENS IF THE ELECTRICITY STOPS WORKING?

You will not be able to control your devices until the power returns, if you wish you can connect a portable battery and your installation will continue to work in local mode (only with battery powered sensors).

IF I MOVE, WHAT WILL HAPPEN TO MY INSTALLATION?

You can install the Gateway and all devices in the new home or office and maintain the same installation that you have configured on the platform. Please remember that the sensors must be within the range of the Gateway.

IS MY WIRELESS CAMERA SECURE? AND THE PRIVACY OF THE SYSTEM?

Yes, the system is based on a secure platform hosted in the cloud and data are made anonymous and for peace of mind are sent through an encrypted channel.

WHY Z-WAVE INSTEAD OF ZIGBEE?

ZigBee is a fragmented standard and that is why most of the devices available in the market use Wi-Fi, Bluetooth or Z-Wave.

HOW DOES Z-WAVE WORK?

Z-Wave is a wireless technology that allows smart devices to “talk” to each other. Home appliances such as lights, door locks and thermostats become “smart” when adding Z-Wave connectivity; we allow them to communicate and carry out the function we want. Z-Wave works wirelessly and safely.

CAN Z-WAVE INTERFERE WITH MY WI-FI CONNECTION?

Z-Wave will not interfere with your Wi-Fi network. Z-Wave because it works on a different frequency.

WILL Z-WAVE WORK IN A LARGE HOUSE?

Yes, because Z-Wave runs on the type of network called a “mesh network.” A Z-Wave device will pass the received signal to another “jumping” until the final destination is reached. Most current-connected devices act as repeaters. Batteries do not have this capability.

IS Z-WAVE SAFE?

Yes, a Z-Wave network has a unique identifier that is assigned to each device, and each ID is different so that the actions performed by your neighbor on your ZWAVE network will not affect yours. When you need an additional level of security, such as door locks and other high-security devices, Z-Wave has another level of security that uses AES128 encryption, at the same level as large banks use to protect financial information. The AES Z-Wave Encryption is supported by most Z-Wave devices today, in particular it is required on all Z-Wave Plus devices on them.

HOW CAN I CHANGE MY PREFERENCES?

It’s simple! When you have accessed your account, go to “Hello, user” in the upper right corner and click “Settings”. Here you can change your preferences:

  • Account: Password
  • Location: select the language and the unit in which the temperature is displayed (Celsius or Fahrenheit).
  • Notifications: The platform will alert the user when someone sets the thermostat in their home, if a device is switched on or off, if an alarm is triggered and when the power consumption increases more than expected. Enter a valid email if you want to receive these notifications and an active phone number if you want to receive them through Push notifications through the service app or SMS (this service may not be available in your area. Service provider for more information may incur additional charges).
  • Default installation: Choose the installation you want to see by default each time you access the platform.

THE TIME IS NOT RIGHT! WHAT SHOULD I DO?

It’s simple! When you have accessed your account, go to “Hello, user” in the upper right corner and click on “Settings”, then go to “Time Zone” and verify that it corresponds to the region where your installation (home or office) it’s found.

Contact your service provider if you need more information.

MY LANGUAGE IS NOT DISPLAYED IN THE "LOCATION" SETTINGS AREA.

We are continually improving the system. At the moment the tool is available in English, Danish, Croatian, Bulgarian, Polish and Spanish, and more languages will be included in the future. Contact your service provider for more information.

WHAT IS THE "GATEWAY"?

The Gateway, Controller or Gateway is a communication device that allows interaction between the device network and the Internet.

WHY IS THE FOOTBRIDGE NECESSARY? CANNOT DEVICES CONNECT DIRECTLY TO THE INTERNET?

Z-Wave devices work on a different frequency than a typical home wireless network, the Gateway also allows the Internet to go out.

WHAT DO THE ENTRANCE LIGHTS INDICATE?

The two front lights on the Gateway are green and red. The green will flash when you are typing some data in the local memory of the Gateway. The Red will remain fixed when the Gateway is on, and blinks briefly when the data stored in the internal storage of the Gateway is being read.

CAN I USE THE GATEWAY WITH AN EXTERNAL BATTERY OCCASIONALLY?

Yes, if you want to have more mobility during reconfiguration and configuration of new lords can do so, once the process is completed remember to reconnect it to the power grid.

CAN I USE AN EXTERNAL BATTERY AS A BACKUP IF THE POWER SUPPLY (UPS, UPS, POWER BANK, ETC.) FALLS?

Yes, but remember that this autonomy is limited and depends on the capacity of the battery. For example, a Power Bank of 2000 milliamps of capacity will allow the Gateway to run for up to two hours.

WHAT DEVICES CAN I USE WITH THE SERVICE?

You can use authorized Z-wave devices, IP cameras and WiBeee and Wireless M-Bus devices for energy metering … We continually work to add new compatible hardware and ensure the solution fits your needs. Our web page shows the list of compatible devices.

HOW MANY DEVICES CAN I INCLUDE IN THE INSTALLATION?

Our Gateway supports up to 125 Z-wave devices and up to 10 IP cameras. If you want to add more devices, your service provider will help you do so.

CAN I IDENTIFY THE DIFFERENT AREAS OF MY HOME OR OFFICE?

Yes, you can put the names that suits you, for example: living room, kitchen, toilet, main room, small room, etc.

CAN I IDENTIFY THE SENSORS?

Yes, you can enter the names you want, such as Camera 1 or Camera Room.

CAN I ADD NEW DEVICES?

Yes, as long as they are approved by the company

CAN I REMOVE AND RE-ADD A SENSOR?

Yes, use the same steps I use in the initial setup

CAN I CHANGE A SITE SENSOR?

Yes, but remember to change the name and description if you place it in a different place to the current one, example living room per room.

DO I NEED TO RECHARGE THE SENSORS?

There are several types of sensors, some are connected to the mains, others must be recharged via USB and others need to be replaced when necessary.

HOW OFTEN SHOULD I CHANGE THE BATTERIES?

Each device works differently, but also the platform will inform you about the battery levels of each device.

WHAT ARE THE REQUIREMENTS TO INSTALL THE SERVICE?

The Gateway needs access to the internet. Make sure your Gateway is connected to your router. If you need help, please contact your service provider.

HOW DO I SET UP MY IP CAMERA?

Connect it to the router. Both WiFi and Ethernet connections are allowed. The router will assign an IP address to the camera. Go to the “Administration” – “Add Devices” – “Cameras” “Manual Mode” area and enter the IP address of the camera. You can now continue configuring your device.

IS IT NECESSARY FOR A PROFESSIONAL TO INSTALL THE SERVICE?

Most users can install and prepare their system in about 30 minutes, depending on the number of devices they want to install. However, if you need help, you can request that we send you a professional installer to your home or office.

I DO NOT WANT TO GET INVOLVED WITH SYSTEM CONFIGURATION, CAN ANYONE HELP ME?

Of course, please contact your service provider for assistance.

I HAVE PURCHASED A COMPATIBLE DEVICE, HOW CAN I CONTROL IT USING THE SERVICE?

A simple user guide will help you to add this new device to your system. Please check the user manual that was sent to you at the time of subscription.

HOW CAN I CONTROL MY NEW DEVICE WITH THE PLATFORM?

Once you have configured your account and added devices to your installation go to the main page of the solution and access the area associated with the device, for example Control for lights and plugs or Comfort for thermostats.

If you want to create on and off routines, go to the “Planner” area in the same section.

If you want to create advanced settings please go to “Main Menu” – “Rules”.

HOW CAN I CHECK THE STATUS OF MY DEVICES?

Once the device is installed, you can check its status on the platform by accessing the menu “Administration” – “Installations” – “Configuration” – “Devices” or “Main Panel” – “Devices”. In each of the areas (comfort, control, security) you can see the status of the devices.

CAN I MANAGE ALL WEATHER EQUIPMENT FROM THE SAME INTERFACE?

Yes, you can do this by device type by function and by area

CAN I CONTROL THE BOILER THROUGH A Z-WAVE REMOTE THERMOSTAT?

Yes, there is a wide variety of Z-Wave compatible devices on the market

CAN I CONTROL THE BOILER THROUGH MY MOBILE PHONE?

Yes, the interface is configured with all the necessary capabilities

FOR MORE EFFICIENCY, CAN I CONTROL THE BOILER AND THE RADIATORS SEPARATELY?

Yes, at the boiler level will allow you to control the consumption and at the level of radiators achieve the temperature that offers greater comfort.

CAN I MAKE MY RADIATORS WORK TOGETHER?

Yes, the platform offers a link function that will allow all radiators to work following the main thermostat.

CAN I MAKE MY AIR CONDITIONER SPLITS WORK INDEPENDENTLY OF EACH OTHER?

Yes, the platform allows you to program configurations for each device separately.

CAN I MAKE MY AIR CONDITIONING SPLITS FUNCTION TOGETHER?

Yes, the platform offers a link function that will allow all splits to work following the main thermostat.

CAN I HAVE WEATHER SYSTEMS TURN OFF AUTOMATICALLY IF THERE ARE NO PEOPLE IN AN AREA OF THE HOUSE OR OFFICE?

Yes, you can configure it by accessing the “Main Panel” and creating a rule about it.

ON THE COMFORT SCREEN, WHAT DO INDOOR TEMPERATURE, HUMIDITY AND LX REFER TO?

These values represent the mean of the data received from all its sensors that measure temperature, humidity and brightness, respectively.

WHERE DO THE EXTERIOR TEMPERATURE AND FORECAST VALUES COME FROM?

These data are extracted from external service providers. During the configuration of the service, your city is selected from the list of available cities and those values are displayed. If your city does not appear in the list, choose the nearest city.

IS THE SOLUTION A PRIVATE SECURITY SERVICE?

No. This is a Do-It-Yourself service that makes it easy and affordable to control your home or office from wherever you are. But it does not notify the authorities if an alarm is triggered.

WHAT HAPPENS WHEN THE PLATFORM DETECTS AN INTRUSION? IS THE POLICE NOTIFIED?

No, the solution does not notify the authorities when an intrusion is detected. When an alarm is activated, the platform sends an email, Push notification, and captures a photograph of its IP camera that can be viewed from the user interface (web or app). You can click on the image to see a video in real time. If this is an intrusion, contact the security force for assistance.

WILL THE SOLUTION WORK WITH MY OLD SECURITY SYSTEM?

If your current security system is based on IP or the Z-Wave protocol it is possible to connect them to your new automation service. Please contact your service provider for more details.

WHEN SECURITY IS SET TO PARTIAL ARMING MY SENSORS DO NOT TRIGGER THE ALARM. WHERE CAN I CONFIGURE A SENSOR TO BE ACTIVATED IN THE PARTIAL ARMING MODE?

Please remember that all safety devices do not work in the same way. There are two types of security sensors: intrusion sensors (movement, doors / windows) and security sensors (smoke, flood, fire, gas). The first ones send alarms depending on the type of status to which they are configured (armed, disarmed or partially armed)… The security sensors are configured by default to send alarms even when the system is disarmed.

Armed: Use is assumed for when no one is at home, so all sensors will send a notification if something happens. Partial Armed is planned to be used while inside the home, for example, at night.

Access the configuration of each security sensor to assign the level of arming to which an alarm has to be sent.

WHEN AN INCIDENT IS DETECTED, DOES THE PLATFORM CAPTURE IMAGES (PHOTO AND VIDEO) AUTOMATICALLY?

Yes, the platform will do it by default, if you require a different configuration you can create it in the rules engine. Access the settings of each sensor to change the camera assignment.

ARE IMAGES (PHOTOS AND VIDEO) AUTOMATICALLY SAVED?

Yes, and a complaint or insurance claim will be stored for any subsequent need.

 

CAN I ACCESS AN IMAGE HISTORY (PHOTOS AND VIDEO)?

Yes, in the security area you will find access to this information

HOW LONG ARE THE IMAGES (PHOTOS AND VIDEOS) STORED?

Photos for 3 months

Videos will be erased as new videos will emerge.

CAN I DOWNLOAD THE IMAGES (PHOTOS AND VIDEOS)?

Yes, the platform allows you to download and store the data locally.

CAN I CAPTURE IMAGES (PHOTOS AND VIDEO) ON DEMAND?

Yes, there is no need for an incident, if you just want to take a photo or generate video in streaming you can do it in the security area (the video on request is not stored).

WILL I RECEIVE 24-HOUR NOTIFICATIONS?

Yes, the platform will generate the corresponding notifications for comfort, security, consumptions, states of the devices, etc.

You can change the notifications that you want to receive by e-mail/push, which you want only to be stored for viewing from web / app or the ones you want to disable.

CAN OTHER USERS RECEIVE NOTIFICATIONS FROM THE ACCOUNT?

Yes, all users receive notifications.

WILL I RECEIVE NOTIFICATIONS RIGHT AWAY?

Yes, the user can change the settings for instant notifications.

WHAT OTHER SECURITY SENSORS ARE AVAILABLE?

Cameras, electronic locks, flood, smoke, fire, CO, CO2, glass rupture, earthquakes, etc.

HOW MANY CAMERAS CAN I HAVE IN MY HOUSE OR OFFICE?

Initially 10. If you want to add more, please contact your service provider

CAN I CREATE SECURITY ROUTINES ACCORDING TO SCHEDULES?

Yes, you can do it in the “Planner”

CAN THE SOLUTION ESTIMATE THE AMOUNT OF THE INVOICE?

Yes, but you must upload the average price of the monthly cost in the configuration area.

WHAT IS LIGHTING CONTROL?

It depends on the preferences and needs of the users. You can have more fixed controls (similar to your conventional switch) distributed by the room without wiring. In low-traffic or staircase environments, presence detectors are recommended for lighting on / off.

CAN THE SOLUTION FORECAST CONSUMPTION?

Yes, the tool predicts consumption based on the historical stored, the more historical it is stored, the better the forecast ……. It is necessary to have installed a device that captures the consumption of the home.

DO YOU HAVE CONCISE NUMBERS REGARDING ENERGY SAVINGS, ROI?

Yes, the savings can be 15% to 20% depending on the items you have in your home or office (luminaires, appliances, air conditioning system, etc.). The return on investment depends specifically on savings, but to give an estimate the ROI is 1.5 to 2.0 years on average, taking into account that the distribution of energy consumption of a home/office the savings would be as follows: a) lighting 15%, B) appliances 15%, c) water heating 14% and d) climate (heating and air conditioning 56%.

HOW ACCURATE IS THE ESTIMATE OF THE INVOICE?

There are external factors that can affect such as a) reading devices or b) drastic changes in the environment (climate), but in general our algorithms will give you a very accurate view of their performance.

CAN I REQUEST CONSUMPTION REPORTS BY DATE?

Yes, you can access the graphing functions and select the dates you want.

CAN I GET DATA BY TIME SEGMENT, FOR EXAMPLE DAY, WEEK, MONTH OR YEAR?

Yes, the platform will show you the data you have stored in different time intervals, for example: in the consumption area select electricity and you will see a panel with the information click on the period of interest and you will be able to see consumption details.

CAN I REQUEST REPORTS ACCORDING TO THE TYPE OF CONSUMPTION, FOR EXAMPLE, OF THE LIGHTS?

Yes, in the area of “Consumption” – “Electricity” – “Day, Week or Month” – “Consumer Categories”

CAN I EXPORT HISTORICAL DATA?

Yes, in the area of “Consumption” – “Electricity” – “Day, Week or Month” click on the values and then select “Export”.

HOW LONG IS THE STORED CONSUMER INFORMATION?

For at least 1 year

DOES THE SOLUTION REPLACE THE INVOICES OF THE OPERATORS?

No, it facilitates an estimate of your consumption but in no case replaces the invoices.

WILL I RECEIVE NOTIFICATIONS IF I EXCEED HABITUAL CONSUMPTION?

Yes, in the following ranges + 3%, + 5%, + 8%, + 10%.

DO YOU MEASURE THE CONSUMPTION OF ALL HOUSEHOLD APPLIANCES?

It only measures the consumption of those devices that are being monitored by a sensor. Each zone must have different sensors installed to control consumption and/or be connected to your service provider.

WHAT CAN THE SOLUTION MEASURE?

The system is programmed to monitor the consumption of water, gas, electricity (lights, appliances, appliances, air conditioning, etc.)

THE CONSUMPTION PANEL SHOWS A LARGE INCREASE COMPARED TO LAST WEEK, WHY?

It occurs when the System has not collected enough data from the previous period to compare it with the current one.

THE CONSUMPTION ICON DOES NOT SHOW ANY COLOR OR PERCENTAGE WHAT DOES IT MEAN?

During the first month, the icon will not display data because the platform is learning its consumption habits. On the first day of the 2nd month, the icon will display information compared to its current consumption with that of the first month. After 12 months, the tool will adjust to show the consumption of the current day, week and month compared to the previous year. This allows to follow more precisely their consumption and adapt them to the different times of the year.

WHAT DOES THE% ASSOCIATED WITH CONSUMPTION LEVELS MEAN?

The number framed in the circle (day / week / month) represents the percentage saved or consumed in function of the previous period. When the circle is red it means that it is consuming more, when it is visible indicates that the consumption has been reduced.

IS THERE A SOLUTION APP FOR MY SMARTPHONE?

The solution is available for the main operating systems: (iOS and Android). Please contact your service provider to get your app.

AND FOR MY TABLET?

The solution does not have a Tablet app at the moment. But you can connect to the service through the web browser of your Tablet, the solution is adaptive so you get all the benefits.

I'VE DOWNLOADED THE ANDROID/IPHONE APP, BUT WHEN I TRY TO INSTALL IT NOTIFIES ME OF AN ERROR.

This may be because your Smartphone does not meet the requirements (operating system version, available memory, etc.) for the platform to work. Please check that your Smartphone meets these requirements.

DOES THE SMARTPHONE APP INCLUDE ALL THE FUNCTIONALITY OF THE PLATFORM?

No. To create the best mobile experience possible, the tool app offers the features of consumption control, remote security and automation. However, administrative and reporting functions are only offered through the web browser.

WHY DOES A MESSAGE APPEAR SAYING THAT MY PLANNER HAS NOT COMPLETED AN ACTION?

There are two possible causes for this:

  1. That the Gateway is not connected to the Internet
  2. The device or sensor is disconnected

The Scheduler works locally on your Gateway but if it is not connected to the network, it will not notify the changes and its behavior may be incorrect. In this case, you will receive a message notifying that error. The second case can occur if you have changed the location of the devices and are not able to connect to the Gateway or because the batteries are depleted or not connected to the mains.

WHAT SHOULD I DO IF A "PLANNER HAS NOT COMPLETED AN ACTION" MESSAGE APPEARS?

You can check if the Gateway is connected to the network by checking the status of your devices. If you do not get status information, check if it is securely connected to the mains or if the network cable is disconnected the Wi-Fi connection fails.

In the second case, connect the device, replace the batteries or connect it to the mains.

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Tickets

enControl puts at your disposal the necessary tools to manage all your requirements, please click to access our ticket area.

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Downloads

In this area you can download all the necessary documents to ensure that you get the most out of enControl. Yes, even after reviewing them, your concerns have not been resolved, do not hesitate to contact us.

Quick Guide – Gateway RSP100x > download

Administration & Start-Up Guide > download

User manual – Web Interface > download

User manual – Mobile APP > download

Device Guide > download

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Gateway EAP – Sensing & Control Systems S.L. > download

 

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IP Cam Indoor Basic – Foscam > download

IP Cam Indoor Plus – Foscam > download

IP Cam Outdoor Basic – Foscam > download

IP Cam Outdoor Plus – Foscam > download

 

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Multisensor 6 in 1 – AEOTEC/AEON Labs > download

 

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Door – Window sensor – AEOTEC/AEON Labs > download

 

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Electronic door lock > download

 

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Alarm/Siren – AEOTEC/AEON Labs, Vision > download AEOTEC/AEON Labs · download Visions

 

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Smoke sensor – Fibaro > download

 

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CO2 sensor – Siegenia> download

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Water sensor – AEOTEC/AEON Labs > download

 

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Panic button – AEOTEC/AEON Labs > download

 

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Key Fob – AEOTEC/AEON Labs > download

Key Fob – How to use with enControl > download

 

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Thermostat – Secure > download

 

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Intelligent Radiator Thermostat – Danfoss > download

 

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Z-Wave-to-AC IR Extender – Remotec > download

How to configure AC IR Extender  > download

 

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Smart Energy Plug – AEOTEC/AEON Labs, Fibaro, Everspring > download AEOTEC/AEON Labs · download Fibaro · download Everspring

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Hidden switch – Qubino, AEOTEC/AEON Labs &
Fibaro > download Qubino · download AEOTEC/AEON Labs · download Fibaro

 

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Micro Control Engines – Qubino > download

 

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Hich consumption controller ex. A/C central (Heavy Duty) – AEOTEC/AEON Labs > download

 

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Home Energy Meter (Smart Energy Clamps) – AEOTEC/AEON Labs > download

 

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Central Energy Meter – Smilics > download

 

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Range Extender – AEOTEC/AEON Labs > download